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COVID-19 Waiver
By purchasing these tickets you confirm that you and anyone attending in-person performances with your tickets agrees to abide by required prevention techniques, including wearing a mask for the duration of your time at the theatre, maintaining physical distancing and not attending if showing symptoms. If you or your guest(s) are experiencing any symptoms of COVID-19 (such as fever, dry cough, aches and fatigue, sore throat, or loss of taste/smell), you must not attend the performance. Please contact the Box Office should you be unable to attend due to these conditions.

Currency
The Citadel Theatre deals only in Canadian currency.

Wheelchair/Accessibility Seating
Our theatres are accessible for patrons who use wheelchairs and mobility aids and patrons with impaired mobility. There are a limited number of wheelchair/accessibility seats in each theatre. Please call our Box Office at 780.425.1820, when booking or exchanging your tickets to inform them of your specific needs and we will do our best to accommodate your request.

Babies and Young Children
The Citadel Theatre does not allow babes-in-arms or children under five years of age into our theatres. Children under the age of five may be turned away at the doors and no refunds will be provided. Please see individual play descriptions for specific age recommendations.

Audience Advisories
Some of our plays are intended for mature audiences. Please check with our Box Office if you require additional information regarding the content of any or our plays.

Final Sale
All tickets purchased are final sale. No refunds or transferrals. Dates and programming are subject to change. The Citadel reserves the right to honour tickets for alternative dates or programming.

Ticket Pick-Up
Tickets purchased online may be picked up at the Citadel's Box Office during regular office hours or before the show. If you plan to pick up your tickets the day of your show please be sure to arrive half an hour early. If you selected the "mail me my tickets" option you should receive your tickets within 4-6 business days.

Latecomer/Reentry Policy
If you arrive late to your performance you will be seated at the first appropriate opportunity in latecomer seats. If you must leave the theatre during a performance you will not be allowed to return to your seat until intermission. Please note select shows have a strict no re-admittance policy. For shows with an intermission, you are welcome to move to your assigned seat at that time.

Experiencing Any Difficulties?
If you are having any trouble finding seats in a specific area or at a specific price please feel free to call the Box Office during our normal business hours at 780.425.1820.